MTX

MTX offers comprehensive solutions for Emergency Response Management (ERM) to address sudden pressure on Health, Administrative, Education, and other State Agencies owing to unprecedented and/or unexpected crisis situations. The ERM Solutions provide agile and flexible resources that can rapidly innovate to ensure citizens receive the assistance and services they need during emergency situations. Each ERM solution can be customized and deployed in less than 48 hours. Be emergency-ready with a prompt response plan which provides dissemination of critical safety information and guidance for the public through multiple communication channels such as Social Media, Email, SMS/Text Messages, and Outbound Automated Phone Calls. Key Features Capture citizen’s feedback through a case management system Personalized and tailored messages to specific segments Listen, monitor and understand the sentiment on social media conversations Visualize customer feedback and insights through a dashboard in real-time