Susan E Chapman-Hughes

Chapman-Hughes is EVP and global head, digital capabilities, transformation and operations, global commercial services for American Express. Earlier she served as chief administrative officer for Citi Realty Services at Citigroup Inc. She currently services on the board for Potbelly Corporation and on the board of trustees for Girls Inc. and the National Trust for Historic Preservation in Washington. Susan E. Chapman-Hughes is Senior Vice President, U.S. Account Development - Global Corporate Payments (GCP) at American Axpress. In this role, Susan is responsible for leading and managing GCP’s U.S. and multinational customers representing $43 billion in annual charge volume. With over 1,500 customers, the team partners with clients to deliver innovative payment programs. Prior to joining GCP, Susan led the Global Real Estate and Workplace Enablement group for American Express. Her responsibilities included leading Real Estate Strategy and Operations, Workplace Experience and Health and Safety in support of the American Express portfolio of over 62,000 employees in 41 countries. She led creation of “Bluework”, an industry leading, award winning, innovative workplace transformation initiative. In 2012, Bluework received the Chairman’s Award for Innovation -Top Innovators Prize, a first for real estate. She serves as the Executive Sponsor for the Company’s BlueEn Network. An employee resource group focused on flexible virtual workers. She has also served on the leadership teams of the American Express Women’s Network and the World Monuments Fund Watch List Advisory Committee (WLAC). As an experienced global executive, Ms. Chapman-Hughes has led various organizational business transformation and growth efforts in Fortune 500 companies including Citigroup and Level 3 Communications. In addition to her professional roles, Ms. Chapman-Hughes is committed to volunteer work for non-profit community development organizations across the United States and remains an active mentor to young people in her community. Her volunteer work includes serving on many boards including The National Trust for Historic Preservation, The Regional Plan Association of New York (RPA), Leadership Education and Development (LEAD), A Better Chance, Girls Inc. and the NYU Schack Institute of Real Estate Advisory Board. In 2013, she was named to the Grio 100 list by Grio.com/NBC Universal and as one of the “100 Most Creative People in Business” by Fast Company. Ms. Chapman-Hughes holds a Master of Business Administration in Real Estate and Urban Land Economics from the University of Wisconsin-Madison. She also holds a Master of Regional Planning from The University of Massachusetts-Amherst and a Bachelor of Science in Engineering from Vanderbilt University. Ms. Chapman-Hughes resides in New York with her husband.