Susan Waters

Waters was named CEO of NAIFA in March 2010 and had served as NAIFA’s Acting CEO since December 2009 and Deputy CEO since October 2007. She had more than 23 years of experience in professional association management, as well as experience in the insurance industry. Prior to joining NAIFA, Waters was president of Sextant Consulting, a firm specializing in association governance, conflict management, strategic planning, leadership development, and meeting facilitation. In her career, she has served as the CEO of three associations, has been a licensed insurance broker, and has served as executive vice president of an insurance agency. Susan earned a bachelor's degree from the University of Maryland, a master's degree in Organization Development from the University of San Francisco, and a doctorate of management from the Weatherhead School of Management at Case Western Reserve University. Susan is survived by a twin sister, Marty Pusey; two brothers, Bill Waters (and his wife Marilyn) and Donald Waters (and his wife Linda); nephew Ryan Waters; nieces Katie Keith (and husband Jon) and Sarah Dryden (husband Michael).