| Notes |
Director of Government Affairs and Community Relations
Company NameBlack Gaming
Dates EmployedNov 2006 – Oct 2007
Employment Duration1 yr
•Designed Government Affairs Department comprised of four direct reports, developed and maintained annual budget, managed “community relations task force” comprised of members from across the management team.
•Designed the corporate public relations plan, as part of an overall internal marketing and communication strategy that assisted in the company reduction of internal turnover to record lows and helped the company achieve its third most profitable year in its history.
•Facilitated a more productive communication environment between senior management and front line employees through the creation and management of our “daily operating brief,” a bi-monthly company newspaper “Window,” enforcement of department level pre-shift meetings, and the execution of employee satisfaction research. All of which assisted with three straight quarters of turnover reduction as well as increased customer satisfaction levels. See less |