| Notes |
VP/CIO
Company NameSeton Hill University
Dates EmployedApr 2009 – Feb 2014
Employment Duration4 yrs 11 mos
LocationGreensburg, PA
Member of the President’s cabinet, providing visionary leadership on all matters related to administrative and academic uses of technology.
Leveraged entrepreneurial thinking and development background to lead the Computer & Information Technology Department, including: Network Infrastructure, Academic Technology Support, Administrative Software Support, Telecommunications, Media Services, Center for Innovative Teaching with Technology and Solutions Center.
Direct and mentor a staff of 22 full-time employees and a 60-80 student work-study program.
Implemented a complete network replacement from core to wireless edge with next generation technologies that will foster future growth.
Managed the successful migration of the entire university to Google Apps for Education.
Implemented and tested a data de-duplication, cloud-based backup system. Implemented and tested a cloud-based disaster recovery solution.
Created and manage the Griffin Technology Advantage Program; issues a MacBook Air & an iPad Mini to all new, full-time students.
Replaced Help Desk software with cloud hosted ZenDesk, increased visibility and provided more efficient and effective support services for all campus constituencies. This cloud based service model saw an increase in customer service from a 2.4 to a 4.6 on a 5.0 scale. Ultimately resulting in the highest customer service ratings on campus for the past two consecutive years.
Created a singular portal with SSO capabilities to support the mLearning initiative.
Worked across campus departments to construct collaborative applications that have resulted in more efficient processes, better student rentention and positive operating margins. Some examples of these application systems include:
• Executive dashboards with data mining capabilities
• Academic program profitability system
• Academic alert system
• Admissions matrix reporting system
• Real-time financial aid analysis system
• Work study tracking system |